9 Oct 2019

Vodafone Jobs in Egypt : Sales support Operation Team Leader

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Role purpose: Responsible of quality monitoring through auditing tools and coaching practices. Perform data analysis and suggest actions on improvement areas to the operations team. Coach advisors towards appropriate ways of offering best customer experience. Provide trainings to new comers (advisors and quality analysts) and knowledge refreshment sessions as per business requirement. Aware about Products for SME and Enterprise Customers in VF Italy. He/She will be responsible for steering the operation under supervision of the Sr. Supervisor to guarantee achieving all orders KPI

Key accountabilities and decision ownership

  • Responsible for Services for Indirect and Direct Enterprise Market
  • Troubleshoot and Resolve all Problems related to pending cases guarantee service delivery.
  • Make sure that the whole team deliver all Orders within the targeted KPI
  • Follow up and ensure that all handled orders are being monitoring in terms of the targeted service KPI’s: SL, AHT, received calls, and dropped calls, etc.
  • Develop and maintain product knowledge Learning Paths for the team
  • Conduct a bootcamp for new comers and responsible for new on boarding , and Responsible for delivery any new product to
  • Working on Shift Basis to cover Italian working hours from 9 AM and 8 PM Italy Time during Weekdays and Weekend

How to Apply

Submit your CV and Application on Company Website : Click Here

 





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